TERMS AND CONDITIONS
Cancellations
Any cancellation made by you the client must be in writing and by the person signing the booking form. Cancellation charges will apply according to the following schedule. The date on which the cancellation notice is received by Grassroutes Holidays Ltd. will determine the period applicable :-
Clients are strongly recommended to take out suitable insurance to cover loss of deposits etc.
Changes by Grassroutes Holidays
Grassroutes Holidays Ltd. reserves the right to change any detail of your holiday, should the need arise. Any changes will be advised to the person signing the booking form, who is then responsible for advising any other members of the party. In the event of a major change to the holiday, including change of resort, hotel or date of departure, you will be offered the choice of accepting the new arrangements, transferring to another holiday of at least the same standard and value or receiving a full refund. For major changes within 8 weeks of commencement of the holiday we will pay compensation as follows: Major changes 56-15 days before commencement £15 per person, less than 15 days before commencement £20 per person.
Our liabilities
Grassroutes Holidays Ltd. will take all reasonable care to ensure that proper arrangements have been made for all the holidays we organise. The suppliers of all services which make up your holiday are safe and reputable and comply with the laws of their respective countries. We accept full responsibility for the quality of your holiday as booked. We accept responsibility for the negligent acts and/or omissions of our employees, agents, suppliers, sub-contractors and their servants and agents, whilst acting within the scope of, or in the course of their employment in the provision of your holiday.
In the case of death, injury or illness caused by such negligent acts or omissions, we will pay to our clients such damages as might have been awarded in such circumstances under English Law. In the event of any claims other than death, illness or injury our liability will be limited to twice the cost of the original holiday cost per person. The only exceptions are carriers by sea and hotels, which are subject to international conventions which limit liability. Details of these conditions can be supplied on request.
Further, Grassroutes Holidays Ltd. does not accept liability for any claims for personal injury, illness or death whilst on holiday arising out of activity which is not part of the holiday arrangements made by Grassroutes Holidays Ltd. All travel tickets are issued subject to the conditions on the ticket, issued by or on behalf of the carrier concerned, who might limit their liability. This brochure is the responsibility of Grassroutes Holidays Ltd. It is not issued on behalf of, and does not commit the carriers mentioned in any way.
Flights
Grassroutes Holidays Ltd. does not arrange flights within or from Britain. We can however assist you by telephoning fully bonded Tour Operators on your behalf. Please note that we do not take payment for flights ourselves, these must be made directly to the ATOL holder. By ensuring that you are booking direct with an ATOL holder you can rest assured that your flights are financially protected. Grassroutes Holidays Ltd. act merely in an advisory capacity and cannot accept any responsibility for problems encountered with airlines or their agents.
Travel Delays
Grassroutes Holidays Ltd.shall not be liable for any delays or costs incurred in air, rail, road, sea or other services, as a result of weather, floods, war, strikes, quarantine, sickness, riots or other causes.
Compliants
Should you have a problem during your holiday, you should immediately inform our Leader or representative, the hotelier, transport operator, or other appropriate and responsible person, who will endeavour to put the matter right. If your complaint cannot be resolved locally, you must report the matter in writing to our office within 28 days of your return home, giving your booking reference and all relevant information.
It is a condition of this contract that you communicate any problem to our leader and to the supplier of the appropriate service whilst in the resort and that you notify our office by fax or e-mail, at the earliest possible moment. If you fail to follow this procedure, we cannot be held responsible, as we have been denied the opportunity to investigate and resolve the matter locally. Complaints can almost always be resolved amicably between us and our clients but in the unlikely event that they can not, the matter may be referred to arbitration, administered by a member of the Institute of Arbitrators.
Brochure descriptions
All information in our brochure has been compiled from the most up to date information available and Grassroutes Holidays Ltd. has taken the utmost care to ensure accuracy. Nevertheless there may be times when advertised features are modified or not available due to circumstances beyond our control.
Refunds
We regret that no refunds can be made on unused tickets, accommodation or other services.
Travel documents
All clients are responsible for ensuring that their own travel documents are in order for the country to be visited. All passengers travelling abroad from the United Kingdom must have a valid passport. Some countries may require visas and you should check these can be obtained in good time. Please remember that, particularly at peak holiday times, long delays can be experienced in the issue of passports and visas.
Health and Safety
At the time of writing, vaccination and inoculation are not required for any of our holidays. Please consult your G. P. or local Health Clinic for the latest information and advise on health requirements for all countries outside Europe. All clients are recommended to read the Department of Health pamphlet “Advice to Travellers” and also obtain a Form E1.11 from your local clinic.
Jurisdiction
This contract is made on the terms of these booking conditions, which are governed in all respects by English Law and both parties shall submit to the jurisdiction of English Courts of Justice at all times.
Validity
These conditions are valid with effect from 1st September 2008
